Retail Online and Business Online Email Communications

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Nov 09, 2023 - 16:00 EST

Monitoring

Retail Online and Business Online users are receiving email confirmations for online banking initiated activity. We are still researching issues related to Business Online initiated ACH transfers. We apologize for any inconvenience and are working to restore service as quickly as possible.

Posted Nov 09, 2023 - 15:12 EST

Investigating

Retail Online and Business Online users may not currently be receiving email confirmations for online banking initiated activity. Email communications including forgotten password emails, Wire transfer confirmations, ACH confirmations could be affected. We apologize for any inconvenience and are working to restore service as quickly as possible.

Posted Nov 09, 2023 - 14:28 EST

This incident affected: Personal Services (Personal Online Banking) and Business Services (Business Online Banking, ACH/Wire Transfer Services).