All Systems Operational

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Public Website Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.67 % uptime
Today
Business Online Banking Operational
90 days ago
99.69 % uptime
Today
Business Mobile App Operational
90 days ago
99.54 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
99.76 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.69 % uptime
Today
Personal Services Operational
90 days ago
99.8 % uptime
Today
Personal Online Banking Operational
90 days ago
99.69 % uptime
Today
Personal Mobile App Operational
90 days ago
99.65 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
99.69 % uptime
Today
Electronic Statements Operational
90 days ago
99.61 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
98.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 19, 2020
Resolved - This incident has been resolved.
Oct 19, 10:53 EDT
Investigating - We are aware of an issue that is causing some users to receive an error message when submitting ACH files. We are working to restore service and apologize for the inconvenience . If you need to submit an ACH and are receiving an error message, please contact our Cash Management Team at 781-783-1701 for assistance in sending your file.
Oct 19, 10:46 EDT
Completed - The scheduled maintenance has been completed.
Oct 19, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 EDT
Scheduled - We will perform scheduled system maintenance on October 19th, 2020, between midnight and 6:00 A.M. EST to our Personal and Business online banking services. These services may be unavailable during this window.
Oct 14, 20:06 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Resolved - This incident has been resolved.
Oct 8, 10:20 EDT
Update - We are continuing to investigate this issue.
Oct 8, 09:42 EDT
Update - We are continuing to investigate this issue.
Oct 8, 09:35 EDT
Update - We are continuing to investigate this issue.
Oct 8, 09:02 EDT
Update - We are continuing to investigate the issue impacting Personal and Business Online Banking and our mobile apps.
Oct 8, 08:18 EDT
Update - We are continuing to investigate this issue.
Oct 8, 07:14 EDT
Investigating - We are currently experiencing an outage impacting our digital banking tools, including both Personal and Business Online Banking as well as our mobile apps. These tools are currently not accessible. We are working to investigate the cause of the outage and we appreciate your patience.
Oct 8, 07:02 EDT
Oct 7, 2020

No incidents reported.

Oct 6, 2020

No incidents reported.

Oct 5, 2020

No incidents reported.