All Systems Operational

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Public Website Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.93 % uptime
Today
Business Online Banking Operational
90 days ago
99.83 % uptime
Today
Business Mobile App Operational
90 days ago
99.96 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
99.96 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.99 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.88 % uptime
Today
Personal Services Operational
90 days ago
99.95 % uptime
Today
Personal Online Banking Operational
90 days ago
100.0 % uptime
Today
Personal Mobile App Operational
90 days ago
99.96 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
99.98 % uptime
Today
Digital Account Opening Operational
90 days ago
99.97 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.88 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
99.78 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022
Resolved - This incident has been resolved.
Nov 16, 11:06 EST
Investigating - We are experiencing issues impacting our automated phone systems for debit card activation, reporting cards lost or stolen and reporting debit card fraud. While we work to restore service, please contact our Customer Support Team at 781.749.2200 for assistance. We thank you for your patience and apologize for any inconvenience this issue has caused.
Nov 16, 09:55 EST
Nov 15, 2022

No incidents reported.

Nov 14, 2022
Completed - The scheduled maintenance has been completed.
Nov 14, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 EST
Scheduled - We will perform scheduled system maintenance to our MyCard App on Monday, November 14, 2022 from 1:00AM - 5:00AM EST. During this time our MyCard App may be unavailable.
Nov 10, 14:50 EST
Nov 13, 2022
Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:01 EST
Scheduled - We will perform scheduled system maintenance to our Debit Card Processing platforms on Sunday, November 13, 2022 from 12:01AM - 8:00AM EST. During this time our MyCard App and automated Debit Card Activation lines, may be unavailable.
Nov 10, 14:45 EST
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 EST
Scheduled - We will perform scheduled system maintenance on Sunday November 13, 2022, between 4:00 A.M. and 6:00 A.M. ET to our Business Online Bill Payment services. These services may be unavailable during this window.
Nov 13, 00:52 EST