Partially Degraded Service

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Public Website Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.83 % uptime
Today
Business Online Banking Operational
90 days ago
100.0 % uptime
Today
Business Mobile App Operational
90 days ago
99.93 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.99 % uptime
Today
Bill Pay Operational
90 days ago
99.97 % uptime
Today
Electronic Statements Operational
90 days ago
84.56 % uptime
Today
Personal Services Operational
90 days ago
99.77 % uptime
Today
Personal Online Banking Operational
90 days ago
100.0 % uptime
Today
Personal Mobile App Operational
90 days ago
100.0 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
97.98 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Degraded Performance
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Degraded Performance
Intercom Email Degraded Performance
Intercom Web Messenger Degraded Performance
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Phone Lines Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
E-Statement System Maintenance Dec 8, 00:00-06:00 EST
We will be conducting scheduled maintenance for our E-Statement services from 12:00 AM to 6 AM EST on Wednesday December 8th. During this time, our E-Statement services may be unavailable.
Posted on Nov 30, 10:09 EST
We will perform scheduled system maintenance starting Thursday, December 9th at 12:00 am EST and ending at 6:00 am EST to push upgrades to our business online banking ACH services. The applications may be temporarily unavailable during this window.
Posted on Dec 5, 19:26 EST
We will perform scheduled system maintenance starting Thursday, December 16th at 12:00 AM and ending at 6:00 AM EST on our Business Online web application. The application may be temporarily unavailable during this window.
Posted on Dec 5, 19:36 EST
Past Incidents
Dec 7, 2021

No incidents reported today.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021
Resolved - This incident has been resolved.
Dec 4, 10:50 EST
Update - Thank you for your patience while we continue to work to restore access to eStatements for our Personal and Business Online services.
Dec 3, 17:30 EST
Update - Thank you for your patience while we continue to work to restore access to eStatements for our Personal and Business Online services.
Dec 3, 16:19 EST
Investigating - We are experiencing an issue that is preventing users from accessing eStatements for both Personal and Business Online Banking. We are working to restore service as quickly as possible and apologize for the inconvenience. Thank you for your patience.
Dec 3, 14:51 EST
Dec 3, 2021
Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.