Personal and Business Online

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Oct 08, 2020 - 10:20 EDT

Update

We are continuing to investigate this issue.

Posted Oct 08, 2020 - 09:42 EDT

Update

We are continuing to investigate this issue.

Posted Oct 08, 2020 - 09:35 EDT

Update

We are continuing to investigate this issue.

Posted Oct 08, 2020 - 09:02 EDT

Update

We are continuing to investigate the issue impacting Personal and Business Online Banking and our mobile apps.

Posted Oct 08, 2020 - 08:18 EDT

Update

We are continuing to investigate this issue.

Posted Oct 08, 2020 - 07:14 EDT

Investigating

We are currently experiencing an outage impacting our digital banking tools, including both Personal and Business Online Banking as well as our mobile apps. These tools are currently not accessible. We are working to investigate the cause of the outage and we appreciate your patience.

Posted Oct 08, 2020 - 07:02 EDT

This incident affected: Personal Services (Personal Online Banking, Personal Mobile App, Bill Pay Services, Electronic Statements, HIFS My Card App) and Business Services (Business Online Banking, Business Mobile App, Desktop Remote Deposit Capture, ACH/Wire Transfer Services).