All Systems Operational

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Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Public Website Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
99.71 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.94 % uptime
Today
Business Online Banking Operational
90 days ago
100.0 % uptime
Today
Business Mobile App Operational
90 days ago
99.96 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
99.96 % uptime
Today
Bill Pay Operational
90 days ago
99.72 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Personal Services Operational
90 days ago
99.93 % uptime
Today
Personal Online Banking Operational
90 days ago
99.92 % uptime
Today
Personal Mobile App Operational
90 days ago
99.8 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
99.69 % uptime
Today
Electronic Statements Operational
90 days ago
100.0 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Website Operational
90 days ago
100.0 % uptime
Today
Website Service Request Forms Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 26, 2025

No incidents reported today.

Jul 25, 2025

No incidents reported.

Jul 24, 2025
Domestic Wire Transfer Processing Delays
Resolved - This incident has been resolved.
Jul 24, 14:15 EDT
Investigating - We are currently experiencing processing delays for outgoing domestic wire transfers. While we continue to process outgoing domestic wires, processing times are extended and may take longer than normal. We are working to restore service as quickly as possible and apologize for any inconvenience this issue as caused. To inquire question about the status of an outgoing wire, please contact us at 781.749.2200.
Jul 24, 12:27 EDT
Jul 23, 2025

No incidents reported.

Jul 22, 2025

No incidents reported.

Jul 21, 2025

No incidents reported.

Jul 20, 2025

No incidents reported.

Jul 19, 2025

No incidents reported.

Jul 18, 2025

No incidents reported.

Jul 17, 2025

No incidents reported.

Jul 16, 2025
Wire Transfer Processing
Resolved - This incident has been resolved.
Jul 16, 11:21 EDT
Update - We are seeing significant improvements to the processing times for both incoming and outgoing domestic wires, with wires processing as expected. We are, however still experiencing delays for outgoing foreign wires. We understand this can be frustrating and we are actively working with our partners to restore service as quickly a possible. We appreciate your continues patience and understanding
Jul 16, 08:58 EDT
Investigating - We are currently experiencing processing delays for both incoming and outgoing wire transfers. While we continue to process incoming and outgoing wires, processing times are extended and may take longer than normal. We are working to restore service as quickly as possible and apologize for any inconvenience this issue as caused. To inquire question about the status of an incoming or outgoing wire, please contact us at 781.749.2200.
Jul 15, 18:16 EDT
Jul 15, 2025
Jul 14, 2025
Personal and Business Online - Email Notifications Outage
Resolved - This incident has been resolved.
Jul 14, 16:53 EDT
Investigating - We are working to resolve an issue that is preventing email notifications from generating for our Personal and Business Online banking platforms. Personal and Business Online clients attempting to use the forgotten password feature, who have changed their password or email addresses in Personal or Business Online may not receive the temporary password or the email to confirm the requested changes. In addition, Business Online clients who request a one-time-passcode after entering their password, may not receive the code via email as expected.

Our partners are working to restore service as quickly as possible. For assistance with account information, please contact us at 781-749-2200 for assistance. Our Client Experience Team is here to help.
Jul 14, 16:21 EDT
Debit Card - Intermittent Access Issues for Activation and PIN Selecton
Resolved - This incident has been resolved.
Jul 14, 13:48 EDT
Investigating - We are currently experiencing an issue that may cause some users to be unable to select their PIN or activate their debit card when calling our card activation line. We are working to restore service as quickly as possible and apologize for the inconvenience. Users with access to our Personal Mobile App can select their PIN and activate their cards using the Cards feature within the app.
Jul 14, 12:25 EDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

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