All Systems Operational

About This Site

Welcome to Hingham Institution for Savings home for status updates on our branch locations and all of our digital products and services. We use this page to deliver real-time messaging on system status, outages, and maintenance updates that may impact availability. If you would like to receive updates in the future via e-mail or SMS about our systems, please subscribe here.

Uptime over the past 90 days. View historical uptime.
Public Website Operational
90 days ago
100.0 % uptime
Today
Phone Lines Operational
90 days ago
100.0 % uptime
Today
ATM Operational
90 days ago
100.0 % uptime
Today
Business Services Operational
90 days ago
99.95 % uptime
Today
Business Online Banking Operational
90 days ago
100.0 % uptime
Today
Business Mobile App Operational
90 days ago
100.0 % uptime
Today
Desktop Remote Deposit Capture Operational
90 days ago
100.0 % uptime
Today
ACH/Wire Transfer Services Operational
90 days ago
100.0 % uptime
Today
Bill Pay Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.75 % uptime
Today
Personal Services Operational
90 days ago
99.96 % uptime
Today
Personal Online Banking Operational
90 days ago
99.94 % uptime
Today
Personal Mobile App Operational
90 days ago
99.94 % uptime
Today
HIFS Mastercard Debit Cards Operational
90 days ago
100.0 % uptime
Today
Digital Account Opening Operational
90 days ago
100.0 % uptime
Today
Bill Pay Services Operational
90 days ago
100.0 % uptime
Today
Electronic Statements Operational
90 days ago
99.75 % uptime
Today
Online Mortgage Applications Operational
90 days ago
100.0 % uptime
Today
HIFS My Card App Operational
90 days ago
100.0 % uptime
Today
Account Transfers Operational
90 days ago
100.0 % uptime
Today
Zelle Operational
90 days ago
100.0 % uptime
Today
Third Party Stack Operational
Cloudflare CDN/Cache Operational
Cloudflare Omaha, NE, United States - (OMA) Operational
Intercom Intercom Web Application Operational
Intercom Email Operational
Intercom Web Messenger Operational
Intercom Chats and Posts Operational
Dialpad Telephony Infrastructure: Inbound Calls Operational
Dialpad Telephony Infrastructure: Outbound Calls Operational
Google Apps Admin Console Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Hangouts Operational
Google Apps Sheets Operational
Google Apps Sites Operational
Google Apps Voice Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Google Cloud Platform Identity & Security Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Console Operational
Google Cloud Platform Google Cloud Networking Operational
SendGrid API v3 Operational
SendGrid API Operational
Website Operational
90 days ago
100.0 % uptime
Today
Website Service Request Forms Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for Personal and Business Online Banking and Mobile Applications Oct 25, 2025 10:00-23:00 EDT

We will be performing scheduled system maintenance to Personal and Business Online Banking, including our mobile applications on Saturday, October 25th, beginning at 10:00 PM ET through Sunday morning on October 26th.

During this extended maintenance window, access to our online services, including our mobile applications will be unavailable.

We appreciate your patience as we make these important system improvements.
Posted on Oct 15, 2025 - 13:07 EDT
Oct 24, 2025

No incidents reported today.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Wire Transfer Processing Delays
Resolved - This incident has been resolved.
Oct 21, 13:45 EDT
Investigating - We continue to experience processing delays for outgoing wire transfers. While we continue to process outgoing domestic wires, processing times are extended and may take longer than normal. We are working to restore service as quickly as possible and apologize for any inconvenience this issue as caused. To inquire question about the status of an outgoing wire, please contact us at 781.749.2200.
Oct 20, 10:47 EDT
Oct 20, 2025
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025
Scheduled Maintenance - Bill Pay for Personal and Business Online Banking
Completed - The scheduled maintenance has been completed.
Oct 12, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 EDT
Scheduled - We will perform scheduled maintenance to our bill pay service for both Personal and Business Online, including our mobile apps on Sunday, October 12th, 2025, from 12:00 AM - 3:00AM EST. During this time, Bill Payment services will be unavailable.
Oct 9, 17:37 EDT
Scheduled Maintenance - Zelle for Personal Online Banking
Completed - The scheduled maintenance has been completed.
Oct 12, 03:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 EDT
Scheduled - We will perform scheduled maintenance for Zelle available through our Personal Online Banking service, including our mobile app on Sunday October 12, 2025 from 12:00AM - 3:00 AM EST. During this time, the Zelle service will be unavailable.
Oct 9, 17:45 EDT
Scheduled Maintenance - External Transfers for Personal Online Banking
Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:01 EDT
Scheduled - We will perform scheduled maintenance for External Transfers available through our Personal Online Banking service, including our mobile app on Sunday October 12, 2025 from 12:00AM - 3:00 AM EST. During this time, the External Transfer service will be unavailable.
Oct 9, 17:38 EDT
Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage