Hingham Institution for Savings Status - Electronic Statements

Electronic Statements - Intermittent Outage

Incident Report for Hingham Institution for Savings

Resolved

This incident has been resolved.

Posted Jul 17, 2019 - 17:16 EDT

Identified

We have identified a correction that will resolve this issue. We are working to implement the correction, and we will provide a status update once we have validated the resolution.

Posted Jul 17, 2019 - 14:44 EDT

Update

We are continuing to investigate this issue and customer impact continues to be intermittent.

Posted Jul 16, 2019 - 10:20 EDT

Investigating

We are aware that some users may be unable to access electronic statements. This issue appears to be intermittent and does not appear to be impacting most of our users. We are working to identify the underlying root cause of the issue.

Posted Jul 15, 2019 - 18:31 EDT

This incident affected: Personal Services (Electronic Statements).